Privacy Policy

Welcome to Twinkle Bud (“we”, “us”, or “our”), operated under Life Evergreen International LLC. We are committed to safeguarding your privacy and ensuring transparency in how personal data is gathered, processed, and maintained.

This Privacy Policy governs your use of our storefront website (twinklebud.com), our mobile interfaces, our official Facebook Page, Instagram business profile, WhatsApp channels, and conversational commerce ordering systems.

We collect personal information necessary to deliver our products, manage order fulfillment, and provide customer care:

• Customer Identity & Contact Details: Full name, telephone/mobile number, email address, physical delivery address, city/district, and postal code.
• Transaction & Order Details: Selected products, sizes/variants, quantity, order totals, delivery instructions, payment method (such as Cash on Delivery or digital payment references).
• Browsing & Technical Data: IP address, device type, browser specifications, and analytics cookies used to guarantee site functionality and session stability.

Your data is processed based on lawful contractual and business operational grounds:

• To process, confirm, package, and deliver your eCommerce orders.
• To calculate accurate delivery fees based on your delivery district and zone.
• To notify you about order statuses, courier tracking numbers, and delivery schedules.
• To provide responsive, human-assisted and AI-enabled customer support via chat.
• To detect, investigate, and prevent fraudulent transactions or unauthorized platform access.

We only disclose your personal information to trusted third-party service providers bound by strict confidentiality and data protection obligations:

• Delivery & Courier Partners: Third-party logistics providers (including Pathao, Steadfast, and RedX) receive your name, contact phone number, and physical address solely to execute doorstep parcel delivery.
• Payment Gateway Providers: Encrypted payment gateways for processing digital transactions; Twinkle Bud does not store raw credit card details on our servers.
• Legal Compliance: When required by enforceable court orders, applicable laws, or regulatory authorities in Bangladesh or the United States.

We maintain industry-standard physical, electronic, and administrative safeguards. All communications with our servers are encrypted using 256-bit TLS/SSL encryption. Authentication tokens for third-party platforms are securely encrypted with AES-256 before storage.

We retain customer order data only for as long as necessary to complete commercial fulfillment, address returns/warranty, and meet legal accounting compliance requirements.

Under data protection regulations and Meta Developer Policies, you possess complete control over your personal data:

• Right to Access: Request a copy of your personal data held in our systems.
• Right to Rectification: Request correction of inaccurate contact or shipping information.
• Right to Erasure (Data Deletion): Request the permanent deletion of your customer record, chat history, and associated identifiers.

Twinkle Bud specializes in safe products designed for kids, parents, and families. However, our website, eCommerce checkout, and social messaging channels are intended for use solely by adults, parents, and legal guardians aged 18 and older.

We do not knowingly collect personal information directly from children under 13 without verifiable parental consent. If you believe a minor has submitted personal data to us, please notify us immediately so we can promptly erase the information.

For inquiries regarding this Privacy Policy, your personal data, or to submit a formal data inquiry: