Terms of Service
Please read these terms carefully before placing an order or using our website, conversational social ordering, and customer support services.
1. Acceptance of Terms
These Terms of Service (“Terms”) constitute a legally binding agreement between you and Twinkle Bud (Life Evergreen International LLC). By accessing our website, placing an order via our online checkout, or conversing with our automated and staff channels on Facebook Messenger, Instagram, or WhatsApp, you agree to be bound by these Terms.
If you do not agree to these Terms, please do not use our services or submit orders through our platforms.
2. Products, Pricing & Order Acceptance
All prices displayed on our website and in conversational chat quotes are in Bangladeshi Taka (BDT) unless explicitly specified otherwise.
- Accuracy: While we endeavor to ensure accurate descriptions and photography, occasional typographical or stock variations may occur.
- Order Acceptance: Receiving an automated order acknowledgement or order number does not signify final acceptance. We reserve the right to decline or cancel orders due to stock unavailability, pricing errors, or fraud suspicion.
- Stock Availability: Products are subject to stock availability. In the event of out-of-stock items, our customer care team will notify you promptly to offer an alternative or cancellation.
3. Shipping & Delivery Policy
We deliver across all 64 districts in Bangladesh through reliable courier logistics partners (Pathao, Steadfast, and RedX):
Inside Dhaka Metro
Delivery time: 24 to 48 hours
Standard shipping: ৳60 (or as quoted at checkout)
Outside Dhaka / Nationwide
Delivery time: 48 to 72 hours
Standard shipping: ৳120 (or as quoted at checkout)
* Delivery times are estimates and may vary during national holidays, adverse weather, or peak festival seasons.
4. Payment Terms
Twinkle Bud provides convenient and secure payment methods:
- Cash on Delivery (COD): Pay the courier rider in cash upon physical receipt and inspection of the package.
- Mobile Financial Services (MFS): Digital payments via authorized bKash, Nagad, and Rocket channels where available.
- Cards & Online Gateways: Secure debit/credit cards processed through certified PCI-DSS compliant gateways.
5. Cancellation, Returns & Refund Policy
7-Day Customer Satisfaction GuaranteeWe want you and your children to be fully satisfied with every purchase. Our return policy is structured for complete peace of mind:
- Order Cancellation: You can cancel an order free of charge at any time before it has been dispatched to the courier. Simply send a message in chat stating “cancel order” with your Order ID.
- 7-Day Return Window: If you receive a product that is damaged, defective, or different from your ordered specification, you may request a return or replacement within 7 calendar days of delivery.
- Return Condition: Returned items must be unused, in their original protective packaging, and accompanied by the purchase invoice.
- Refund Processing: Approved refunds for pre-paid orders or eligible returns are disbursed back to the customer's original payment method or MFS account within 3 to 7 business days after parcel inspection.
7. Intellectual Property
All trademarks, brand logos, product designs, website code, graphical illustrations, and written copy are the exclusive intellectual property of Twinkle Bud and Life Evergreen International LLC. Unauthorized copying, scraping, or commercial duplication is strictly prohibited.
8. Limitation of Liability & Governing Law
Twinkle Bud shall not be liable for indirect, incidental, or consequential damages resulting from courier transit delays, operational force majeure, or misuse of products.
These Terms shall be governed by and interpreted in accordance with the laws of the People's Republic of Bangladesh. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts in Dhaka, Bangladesh.
9. Legal Contact Information
For questions or notifications concerning these Terms of Service, reach out to our legal and customer service team:
Twinkle Bud Customer Legal Affairs
Email: contact@twinklebud.com
Corporate: Life Evergreen International LLC
Headquarters: Dhaka, Bangladesh & Lewes, DE, USA
6. Social Messaging Commerce
When ordering via Facebook Messenger, Instagram Direct, or WhatsApp, our automated conversational agents assist you by providing catalog items, confirming selected items, calculating totals, and capturing your shipping address and contact phone number.
Orders submitted through social messaging channels possess the same commercial validity and binding status as orders submitted through our web shopping cart.